Earlier this week I stopped into the Olde Towne Cafe for a sandwich. I've only been there a couple of times but every time, they have a fixed menu. I'm not sure if it's like that all the time but I think so. On the menu they had a turkey and provolone on a croissant but I wanted Ham and Swiss. They also had a ham sandwich and another kind of sandwich that had Swiss cheese. When the waiter took my order, I asked him if I could get the Turkey and Provolone except with ham and Swiss. His answer, "No, it's a fixed menu." So I decided that I'd try it a different way. I pointed at the ham sandwich and asked if I could get that on a croissant instead. His answer, "Sure." Okay, step one complete. Then I added, "Can you throw a slice of Swiss cheese on that as well?" "No problem," he says. Can you believe it?!?! I'm not even sure if he EVER realized that I got what I originally asked for.
The sandwich was really good by the way!
Check out Air Quote for another fabulous story of customer service in Winchester, VA.
This entry was posted
on Friday, March 14, 2008
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